Regulation
Planning Clarity Legal Limited (“Planning Clarity Legal”) is a private limited company registered in England & Wales (No. 10279674) trading as Planning Clarity Legal. A list of our directors is available at our registered office which is 3 Mountfield Road, London W5 2NG. References here and elsewhere on this website to ”the firm”, “we”, “us” or “our” mean Planning Clarity Legal.
Planning Clarity Legal is a solicitors practice authorised and regulated by the Solicitors Regulation Authority (Authorisation No. 631887).
In accordance with the Solicitors Regulation Authority Indemnity Insurance Rules, Planning Clarity Legal has in place professional indemnity insurance with a Qualifying Insurer which complies with the requirements of the SRA Indemnity Insurance Rules.
Complaints procedure
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you are unable to resolve any concerns and you would like to make a formal complaint, then you can do so by writing to our Managing Director, Chad Sutton (chad@planningclaritylegal.co.uk) and request that he initiate our firm’s complaints procedure which is set out under the first heading below. This will involve a proper investigation of the circumstances leading to the complaint within an appropriate timescale which will be notified to you. Making a complaint will not affect how we handle your case.
Our firm’s complaints procedure
Upon receipt from you of a written formal complaint our Managing Director, Chad Sutton, will carry out the following procedure:
- Acknowledge in writing receipt of your complaint within 3 working days of receipt and also record the complaint in our firm’s Complaints Register;
- Establish exactly what your complaint is about;
- Write to you within 10 working days of receiving your complaint explaining how the investigation will be managed and the timescales for any initial or substantive response to you;
- Carry out a full investigation and review of the complaint and the associated case, including discussing the complaint with the relevant person handling your case; and
- Write to you to report on our findings and conclusions including any recommendations, including providing details of how you can complain to the Legal Ombudsman should you be unhappy with how we have dealt with your complaint.
We will endeavour to complete any investigation under this procedure as soon as we can and in any event within 8 weeks of the procedure having been formally invoked.
What to do if we cannot resolve your complaint
If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details:
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority (https://www.sra.org.uk/consumers/problems/report-solicitor/).
Website terms of use
This website is owned by Planning Clarity Legal and is protected by copyright. Reproduction of part or all of the content of this website is prohibited, other than for personal use only. No part of this website may be copied, stored in a retrieval system, or transmitted in any form or by any means without the written permission of Planning Clarity Legal.
Disclaimer against liability, loss and/or damage
Planning Clarity Legal endeavours to keep the content of this website accurate but disclaims all liability for loss and/or damage that may result from its use. The material on this website is for general information only. It is not intended to apply to specific circumstances and does not constitute legal or other professional advice. Users should seek appropriate legal advice before taking or refraining from taking any action. Planning Clarity Legal is not responsible for any loss which may arise from accessing, using or reliance on any information contained in this website.
External links
This website provides links to, and content from, other internet sites and resources. Planning Clarity Legal cannot monitor all information accessible via those sites and therefore such information cannot be guaranteed to be accurate or up to date and is not endorsed by us. Links to other sites from the pages on this website are for information only and Planning Clarity Legal is not responsible for any material on any website which is linked from or to this website.
Governing law
Your use of this website will be governed by and construed in accordance with the laws of England and Wales and any disputes or claims between you and Planning Clarity Legal will be decided only by the Courts of England and Wales.
Privacy Policy
Planning Clarity Legal is committed to protecting the privacy of your personal information.
We abide by local data protection laws in the UK, including the UK General Data Protection Regulation and the Data Protection Act 2018 (we refer to these laws together as the ‘DP Laws’). Planning Clarity Legal is a data controller for the purposes of the DP Laws. Our Managing Director Chad Sutton has been appointed as being responsible for Privacy within our firm.
Certain sections of this website invite you to request publications and information about legal topics and events or to contact us with enquiries. Any personal information supplied by you as part of this process, or otherwise collected from you from in the course of our business will be treated in accordance with the terms of this Privacy Policy.
Your rights
You have the right to access personal data that we hold on you in accordance with the DP Laws. If you have any requests concerning your personal information or any queries concerning our processing, please contact us at enquiries@planningclaritylegal.co.uk and we will respond to your enquiry within 30 days unless the query is complex. You will nothave to pay a fee to access your personal information. However, we may charge a reasonable fee, if your request is clearly unfounded or excessive.
How we collect personal data
Personal data is information that identifies a living person whether directly or indirectly.
We collect such personal information in the course of our business from or about a number of different categories of people both directly and indirectly. This includes:
• where our clients are individuals, those clients, and
• people who work for our clients
What data we collect
We collect personal information which can include one or more of the following:
• basic information such as your name, title or position, and related information such as the
organisation you work for
• how to contact you by phone, email or post
• identification information collected as part of our business acceptance process
• financial information such as payment related information
• information to help us help you when you attend events
• any other information relating to you from public sources and/or provided to us by you
From time to time this information may include special category data which the law requires us to treat with extra care
What we do with your information
We process personal information for the purpose of providing legal services to you and also for our own business purposes including:
• to provide information requested by you
• disclosures to our regulators, auditors, our own legal or professional advisors, our insurers and insurance brokers
• fraud prevention (including money laundering and bribery) and for the prevention or detection of crime
What is the basis for processing your data?
We will only process your personal data where we have a lawful basis for doing so. This is set out in the DP Laws. The lawful basis will be one or more of the following, that the process is necessary:
• for compliance with our legal and regulatory obligations
• to pursue our legitimate interests
• for establishing, exercising or defending legal claims or
• to perform a contract for the provision of legal services to which you are a party directly (or to which our client is a party) or taking steps prior to entering into such a contract
Transfer of personal data
We do not routinely transfer personal data outside the UK but may do so in the future. We will take all reasonable steps to ensure that any personal data that is transferred is treated securely and in accordance with this policy.
Data security
We use trusted IT suppliers to protect and preserve the data we process and control. They employ upto-date data storage and security techniques to protect your personal information from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss. All our employees and any third parties we engage to process your personal information are obliged to respect the confidentiality of your personal information.
Storage of personal data
We hold personal data and other information for different periods reflecting both good data protection practice and our regulatory, statutory and contractual requirements.
Cookies
Cookies are used on this website to collect information about how visitors use our site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use the information to compile reports and to help us improve the site. By using this website, you consent to using these cookies.
Changes to the website and these terms
We may update the website and change its content at any time, including making revisions to the terms of these Legal Notices and the Privacy Policy. Any changes will be binding on you should you use the website.
